MuniPaaS is seeking a Part-Time Trainer with expertise in Salesforce and Public Sector operations to design and deliver training sessions for municipal and public sector clients. This role is critical in ensuring end-users, administrators, and stakeholders effectively adopt Salesforce-based solutions. The ideal candidate will have strong training and facilitation skills, coupled with hands-on Salesforce experience and a deep understanding of municipal operations and workflows.
Key Responsibilities
Training Development & Delivery
- Design and deliver comprehensive training programs tailored to municipal users, including administrators, caseworkers, inspectors, and executives.
- Conduct virtual and in-person training sessions on Salesforce functionality, MuniPaaS solutions, and best practices.
- Develop instructional materials such as user guides, video tutorials, training decks, and knowledge base articles.
- Ensure training programs align with public sector compliance requirements (e.g., MFIPPA, accessibility standards).
User Adoption & Support
- Assess training needs and create role-based learning paths to maximize adoption and efficiency.
- Conduct hands-on workshops, Q&A sessions, and interactive demonstrations.
- Provide post-training support, including answering user queries and troubleshooting common adoption challenges.
- Gather feedback from participants to continuously refine training content and delivery.
Collaboration & Stakeholder Engagement
- Work closely with project managers, business analysts, and implementation teams to understand client needs and tailor training accordingly.
- Understand and cater for key Organizational Change Management challenges.
- Engage municipal leaders, IT teams, and end-users to ensure seamless onboarding and skill development.
- Act as a trusted advisor by promoting best practices for system usage, data governance, and compliance.
Qualifications
Required:
- 3+ years of experience in Salesforce training, consulting, or system administration.
- Strong knowledge of Salesforce Service Cloud, Public Sector Solutions, and declarative tools (List Views, Reports, Dashboards).
- Experience working in or consulting for municipalities, government agencies, or public sector organizations.
- Excellent facilitation skills with the ability to engage diverse audiences, from technical users to non-technical stakeholders.
- Strong communication, instructional design, and content development skills.
- Familiarity with adult learning principles and different training methodologies.
- Ability to work independently and manage multiple training projects simultaneously.
Preferred:
- Salesforce certifications (e.g., Salesforce Certified Administrator, Sales Cloud/Service Cloud Consultant, or Education Cloud Consultant).
- Experience in navigating government organizations
- Experience in seeing ProSCI ADKAR methodology in practice on technology projects
- Experience with OmniStudio, Experience Cloud, or integrations with municipal systems (e.g., GIS, ERP, document management).
- Knowledge of compliance frameworks such as MFIPPA, accessibility standards, and data security best practices.
- Prior experience conducting online training sessions using platforms such as Zoom, Microsoft Teams, or Webex.
Why Join MuniPaaS?
- Flexible Schedule – Part-time role with the ability to set your availability.
- Impactful Work – Play a key role in helping municipal staff effectively adopt Salesforce solutions.
- Professional Growth – Stay ahead with exposure to the latest Salesforce innovations and public sector applications.
- Supportive Team Culture – Work with a passionate and experienced team dedicated to municipal digital transformation.
- Competitive Compensation – Receive fair pay for your expertise and contributions.
Join MuniPaaS and empower municipalities with the skills they need to succeed in their digital transformation journey! 🚀
